A primer on leadership for front line supervisors, business owners, and emerging leaders everywhere. Easy-to-read, inspirational, and with plenty of real life examples, the concepts in this book are broad enough to apply anywhere in any industry attempting to deliver high quality service and to develop employees to their fullest potential.
Now in a second edition with expanded material!
Read what others had to say about Leadership on the Line . . .
“ Thank you so much for your book. I shared it with our Guest Services Manager at our resort and she liked it so much she wanted her own copy, so I gave her mine. I want to order 8 more copies … I just did our second program last week at our resort Divi Tiara, on Cayman Brac. They loved the books. Your book is a great tool for me!”
Ray Hobbs, Chief Operating Officer, Chapel Hill, NC
“Leadership on the Line is the first great book I have read on how to become the best supervisor/leader you can be. This book is a must read for anyone entering the service business. You not only learn how to treat your employees and customers, you can learn how to better yourself and become a great team leader.”
Allison Dettorre, Recreation Director, Northborough, MA
“Leadership on the Line . . . breaks down the concept of leadership to its most fundamental elements, then rebuilds it one brick at a time to ensure that the reader is on the ‘same page’ all the way. It is a primer, a timeless reference for all leaders . . . No manager [or] supervisor . . . should be without it.”
Brian Moore, San Antonio, TX
“ Got your book today … and couldn’t put it down! I love the format and how you used real life experiences. I wish I had read something like it years ago. This is fabulous!”
Wendy Hanavan, Meeting Planner, Raleigh, NC
“Leadership on the Line fills a void that has existed in junior management training. It explains and reinforces the reasons why every service-based business exists. It does so in a broad enough manner that the material may be adapted to any size service business, or other industry for that matter.”
Douglas C. Watters, President, Borrego Spring, CA
“Leadership on the Line [is] an incredible reference for employers or small business owners. I found so many answers to frustrating situations that need not interfere with everyday operations. Rehkopf highlights many solutions that could save failing programs and business relationships. I wish I had read this years ago.”
Beth McAbee, Manager, Mt. Pleasant, SC
“After 18 years in the industry you would think I know it all. Well your book proved me wrong. I really enjoyed your practical, no nonsense approach to team leadership and development.”
Joel M. Stewart, CMP, Denver, CO