About the Books
What others had to say about Leadership on the Line . . .
“Thank you so much for your book. I shared it with our Guest Services Manager at our resort and she liked it so much she wanted her own copy, so I gave her mine. I want to order 8 more copies … I just did our second program last week at our resort Divi Tiara, on Cayman Brac. They loved the books. Your book is a great tool for me!”
Ray Hobbs, Chief Operating Officer, Chapel Hill, NC
"Frankly, I was getting a bit jaundiced about management/ leadership books, but I actually went cover-to-cover with this one, because [the author] had great experiences and what-to-avoids interspersed with what-to-dos."
Richard Pritchett,MacCompanion
“Leadership on the Line is the first great book I have read on how to become the best supervisor/leader you can be. This book is a must read for anyone entering the service business. You not only learn how to treat your employees and customers, you can learn how to better yourself and become a great team leader.”
Allison Dettorre, Recreation Director, Northborough, MA
“Got your book today … and couldn’t put it down! I love the format and how you used real life experiences. I wish I had read something like it years ago. This is fabulous!”
Wendy Hanavan, Meeting Planner, Raleigh, NC
“After 18 years in the industry you would think I know it all. Well your book proved me wrong. I really enjoyed your practical, no nonsense approach to team leadership and development.”
Joel M. Stewart, CMP, Denver, CO
In Praise of The Workbook . . .
“Hard to believe, but The Workbook is even better than the book! Taken together they form an incredibly useful tool to help train my managers and supervisors to a consistent conception and application of leadership at our club.”
Chris Conner, General Manager, General Manager, The River Club
“I finished reading The Workbook over the weekend. It is a great read. I wish there was a way to give this information out to all would-be or up-and-coming General Managers.”
Michelle M. Cook, Dir. of Marketing & Vendor Relationships, International Club Suppliers
“Generally, books written about leadership are designed to instruct readers to be more effective leaders; however, these books rarely afford an opportunity for self-assessment. By creating this workbook as a companion piece to Leadership on the Line, the author has created a perfect union between theory and application. I progressed through the Workbook, I tried to be completely honest with myself in assessing my strengths and weaknesses, which proved to be an eye-opening experience. Reading Leadership on the Line and completing The Workbook will be a requirement for all of my managers.”
Saeed Assadzandi, General Manager, Champion Hills Country Club
“Although not new to leadership positions, I found myself moving through The Workbook with anticipation and, each response to the exercises, there came an enlightened sense of how I could become a better leader.”
Jennifer C. Wichowski, CMCA, Regional General Manager